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Policies & Standards
7th Door Detailing Co. — Client-facing service policies.
1. Service Scope & Package Rules
- •Each package includes only what is listed.
- •Additional services require an upgraded package or approved add-on.
- •Light pet hair is included; heavy pet hair requires Restoration Detail.
- •If the vehicle's condition does not match the selected package, it will be reassigned to the correct tier.
- •Incorrect package or vehicle type selection may result in price changes or cancellation.
- •Misrepresentation of vehicle condition may result in cancellation with full charge.
2. Vehicle Preparation
- •Vehicle must be fully emptied before service.
- •Items left inside may cause areas to be skipped.
- •The business is not responsible for lost, missing, or damaged items left inside the vehicle.
3. Client Presence & Walkthrough
- •Client must be present at the start and end of the appointment.
- •If the client is not present for the final walkthrough, the detailer's assessment becomes final.
- •All concerns must be raised before the appointment ends.
- •Once payment is made, all sales are final — no refunds or return visits.
4. Stain, Odor & Cleaning Limitations
- •Cleaning results vary based on age, severity, and material type.
- •The following may be permanent or only partially removable: old stains, deep-set stains, chemical stains, dye transfer, bleach stains, pet stains, food/drink stains, mold stains, hard water etching, tree sap etching, bug etching, tar etching, and road paint overspray.
- •Some stains may reappear after drying (wicking).
- •Odors may return if contamination is deep in foam, padding, or HVAC.
- •Severe odors require Restoration Detail.
- •Previous detailer damage or chemical damage is not the responsibility of the business.
5. Aging, Wear & Material Limitations
- •Cracking, peeling, fading, or discoloration
- •Brittle plastics breaking
- •Weak stitching tearing
- •Worn fabric thinning or fraying
- •Sagging headliners
- •Dry-rotted rubber seals
- •Weather stripping deterioration
- •Carpet fiber breakdown
- •Leather cracking or discoloration
- •Vinyl discoloration
- •Dashboard cracking
- •Trim fading or cracking
- •Chrome pitting or flaking
- •These issues may become more visible after cleaning.
6. Paint, Clear Coat & Exterior Limitations
- •Clear coat failure
- •Peeling paint
- •Oxidation
- •Etching
- •Rust
- •Pitting
- •Failing chrome
- •Previous bodywork defects
- •Mismatched paint
- •Sanding marks
- •Cleaning may reveal pre-existing damage such as scratches, swirls, chips, overspray, failing paint, or previous repair work.
7. Mechanical, Electrical & Sensor Limitations
- •Seat motors
- •Window regulators
- •Mirror motors
- •Door lock actuators
- •Infotainment systems
- •Backup cameras
- •Parking sensors
- •Blind spot sensors
- •Convertible top sensors
- •Aftermarket electronics or modifications
- •Many components fail due to age, wear, or previous damage — not detailing.
8. Environmental Conditions
- •Weather may require rescheduling.
- •Client cancellations due to weather are allowed with no penalty.
- •Wind, dust, pollen, insects, heat, or cold may affect results.
- •If the client refuses to reposition the vehicle (shade, driveway, etc.), certain services may be skipped without refund.
9. Interference & Safety
- •Pets or children entering the work area
- •Client touching wet surfaces
- •Client opening doors during cleaning
- •Client driving before surfaces dry
- •Unsafe work environments
- •Client interfering with equipment or process
- •Unsafe conditions may result in cancellation with no refund.
10. Motorcycle / Trike / Bike Limitations
- •The $150 package includes exterior cleaning only.
- •Not included: rust removal, oxidation removal, paint correction, or mechanical cleaning.
- •Cleaning may reveal chain rust, chrome flaking, paint chips, seat cracking, or plastic fading.
11. Payment, Refunds & Chargebacks
- •Payment is due immediately upon completion.
- •Declined cards must be replaced with another payment method immediately.
- •All sales are final once the walkthrough is signed.
- •No refunds under any circumstance.
- •Chargebacks will be contested using signed documentation and photos.
12. Recording Policy
- •Recording the detailer without consent is prohibited.
- •Unauthorized recording may result in cancellation with no refund.
13. Limited-Time Full Detail Special
- •The Full Detail Special is $199 for all vehicles — sedans, coupes, hatchbacks, SUVs, crossovers, and trucks.
- •Every service included in the regular Full Detail package is still provided at special pricing — nothing is removed.
- •Special pricing covers moderately dirty vehicles only; heavily soiled interiors are reassigned to the Restoration Detail tier.
- •This is a limited-time offer and may end or change at any time; the price honored is the one confirmed at booking.
14. Agreement to Terms
- •Booking an appointment means the client agrees to all policies listed above.
- •Signing the completion form confirms satisfaction with the service.
By booking an appointment, you agree to all policies above. The Policies & Pre-Service Agreement is signed before every appointment begins.
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